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Frequently Asked Questions

Home delivery

How we keep our cool

If for any reason you are not happy with your order, we will refund your money.

What happens if my product arrives damaged?

Our packaging is carefully selected to ensure the meat arrives in good condition and still chilled.  If the packaging was damaged due to a fault of the courier, then we can pursue that case with them. However, if the box is left unattended outdoors on a warm day after delivery at the correct address, then no amount of packaging and ice packs will keep it cool forever.  Therefore, we emphasise that upon arrival the contents of the box should be stored in the fridge or freezer as soon as possible.

How does the meat stay chilled in transit?

We use Woolcool packaging, with ice packs, which is designed to keep meat chilled for at least 24 hours.  It should be stored in the fridge or freezer as soon as it is delivered.

When will the package arrive?

We send boxes out overnight with APC couriers ‘before midday’ service.  In the rare cases where the courier cannot deliver in that timeframe, we can track the package on-line.

What if I am out when the package arrives?

Unless you have given us special instructions (e.g. ‘leave with neighbour at number 42’), the courier will leave the package on the doorstep.  If this happens to be in direct sunlight on a warm day, then the effectiveness of the insulated packaging will be much reduced!

How is the meat packed?

Most cuts are in vacuum-sealed bags, which are the best way to preserve freshness.  If, for some reason, you prefer loose bags, then we can accommodate that, but it is not our recommended method.

All about meat

Learn your best end from your shank

What is the difference between the types of meat boxes?

We offer three different types of meat box: regular hogget, ‘viking’ (rare breed) and mutton.  The regular box is one of our native breed sheep, usually Exmoor Horn or Jacob.  They can be quite big, so a whole box can be over 25kg of meat.  The Viking box is from our rare breeds (e.g. North Ronaldsay) are smaller, around 10-12kg in a whole box, but with richer flavour.   Mutton boxes will likely be ewes that for various reasons can no longer breed. In practice, there is a crossover between hogget and mutton, which is explained in more detail below.

How much meat is in the box?

The product details in the shop describe what each box contains. For instance, a whole hogget box is 22-28kg; a half box is 10-14kg and a taster box is about 4kg.   The Viking boxes are 10-12kg, 5-6kg for a half box and 3kg for a taster box.

What is the price per kilogram?

This depends on the breed and the cut.  As a rule of thumb, the rear half of a sheep is more expensive than the front end.  The leg and loin are more expensive compared to the shoulder and breast.  We usually sell in mixed boxes, so the average price per kg is a bit lower than you would pay in a butcher. But we also sell individual cuts at competitive prices.

Can I order a whole carcass to butcher myself?

We can sell a whole carcass (with a discount), but as the courier cannot handle it, we will need to make special arrangements for delivery, or for you to collect direct from the farm.

Is the meat fresh or frozen?

As we usually process meat to order, we send it out fresh and chilled, after 10 days hanging time (to deepen the flavour and improve texture).  The wool packaging we use is good enough to keep meat frozen for up to 24 hours (and will keep it chilled for longer).  Meat collected direct from the farm will usually be frozen.

Where’s the offal?

There is a revival of interest in offal (kidneys, liver, heart etc.) for its high nutritional value. It is also delicious.  We do our best to ask the abattoir to reserve the offal, but we cannot guarantee that we will always receive it.  This is not the fault of the abattoir: very few people ask for it and so reserving it is no longer a standard procedure, but we are gradually getting better at it.  We won’t put offal in your box unless you specifically ask for it, and some lucky customers receive all the offal from that day’s batch.  So if you wonder how your hogget had six kidneys, now you know.

Wholesale options

We can supply full carcasses to butchers, at a discount to our list prices.  Whole carcasses will usually need to be collected directly from the chiller room in Combe Martin, but we may be able to organise delivery to other parts of the UK in a chilled van, if required.

My Account & Orders

Payments, refunds and waiting times

What payment methods can I use?

When confirming your order we will send you an invoice, with details of how to pay.  You can pay by bank transfer (our preferred method), credit/debit card or Paypal.

Can I pay with cash?

For orders collected from the farm we can accept cash, but please bring the exact amount as we may not have any change. 

Can I pay on-site with contactless?

We don’t currently have the machine for contactless payments, but if the direct farm sales prove popular then we will certainly offer this option in future.

What is the refund policy?

We want everyone to enjoy our meat, and we work hard to make sure it is top quality.  However, if for any reason you are disappointed then we will refund your money.

Can I cancel an order after it has been confirmed?

In most cases we will be able to cancel an order before it is delivered, except for whole boxes and whole carcasses, where we may need to request a cancellation charge to cover our costs.

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